FREQUENTLY ASKED QUESTIONS (?)
How do I navigate through the store?
We hope you have a wonderful experience shopping at The Stuushop. All of our items have detailed pictures and descriptions at the click of the mouse. If there are any additional questions regarding any of the items, please contact us at firstname.lastname@example.org. Just use the links at the top of every page to go to the collection or item you want. If you get lost or want to return to something you saw on a previous screen, you can use the links within the upper bar to retrace your steps.
How do I make a purchase?
Simply navigate to the product you are interested in purchasing, then click on the "Add to Cart" button. You will then enter the shopping cart area to view your list of items for purchase. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of personal and financial information.
What are my payment options?
The Stuushop accepts Visa, Mastercard, American Express and Discover credit/debit card payments and Paypal.
What is the currency for all prices?
All prices listed on our website are quoted in US Dollars.
Do you ship internationally?
We are happy to offer worldwide shipping. We ship to all parts of the world through international shipping carriers.
Where can I find shipping costs?
We ship to all parts of the world and shipping rates for each item and each country varies. To find the shipping cost to your country for the item you need, simply add the product to the cart and enter your shipping address in the checkout page. Your shipping cost will be automatically displayed below the product cost in the checkout page.
Are online transactions secure?
The Stuushop assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
Will I receive an email confirmation of my order and shipping information?
You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped.
What are your shipping times and shipping methods?
Since we ship internationally to all countries, most of our products are stored in our warehouses at international shipping friendly countries such as Korea and China. We use United States Postal Service for shipments to United States and it takes between 2 - 4 weeks for delivery to US during normal days and 2 to 6 weeks during holiday season in November & December since the shipping carriers slow down due to higher air traffic during holidays. To all other countries in the world, it takes between 4 to 6 weeks for delivery.
What is your refund policy?
At The Stuushop, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products and service. However, if you are not satisfied with your purchase, please write to us with the full details of the purchase and the issue, and the verification team will send you a return address where you can send the item back. Please make sure that you mention the reason why its being returned in your email and contact us within 14 days of receiving your order to obtain a return authorization number. Once your return is complete, we will refund your full payment immediately back to your original form of payment. If the customer returns a heavier item (≥3.5 kg) because non-quality problem, the customer shall share part or all of the return shipping cost , the specific amount shall be negotiated by the customer service and the customer.
Do you offer 100% Money Back Guarantee?
Yes, Stuushop is a customer oriented company and customer satisfaction is our #1 priority and we strive hard not just to satisfy our customers with our products but to delight them with our excellent customer service. If you are not satisfied with your order for any reason, simply send us an email detailing said reason to email@example.com and we will offer you full refund for your order.
How do I change or cancel my order?
You may change or cancel your order as long as the order has not been processed and shipped by contacting us at firstname.lastname@example.org.
What is Stuushop's commitment to customer service?
The Stuushop is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email us at email@example.com.
How do I provide general feedback?
We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at firstname.lastname@example.org.